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Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory

Sheraton Imperial Kuala Lumpur Hotel

A 5-star hotel in the centre of Kuala Lumpur, within walking distance of Quill City Mall and a short drive from the Petronas Twin Towers.

  • Central location near Quill City Mall
  • Outdoor pool, spa, and fitness centre
  • Spacious rooms with city or tower views
8.5 Great 2323 reviews Booking.com 8.5 · 2323 reviews

About

Sheraton Imperial Kuala Lumpur Hotel

The Sheraton Imperial Kuala Lumpur Hotel occupies a prime spot on Jalan Sultan Ismail, putting you in the middle of the city's commercial and shopping district. Quill City Mall is just minutes away on foot, and the Petronas Twin Towers are a short drive. The hotel's 5-star credentials show in its marble-floored lobby, an outdoor pool with sun loungers, and a spa offering massages and a sauna.

Guest rooms are notably large, with many offering views of the city or the Petronas Towers. Club Lounge access rooms and suites add an extra layer of service. On-site dining includes a restaurant and a bar with live music. Business travellers have a dedicated centre and meeting facilities, while families will find cots and a children's menu.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Prime central location — On Jalan Sultan Ismail, within minutes of Quill City Mall and close to the Petronas Twin Towers. Reviews repeatedly mention the ease of reaching the city's attractions.
  • Spacious, well-appointed rooms — Guests consistently note the large room sizes, comfortable beds, and impressive bathrooms. Many rooms offer city or tower views, with some suites overlooking the Petronas Towers.
  • Attentive, friendly service — The staff, from the doorman to the Club Lounge, are praised across reviews for their helpfulness and professionalism. The property also offers 24-hour reception and room service.
  • Comprehensive on-site amenities — An outdoor pool, spa with sauna and steam room, fitness centre, and restaurant/bar with live music cover leisure needs. Business travellers have a centre and meeting facilities.
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Worth weighing

4 to weigh
  • Facilities score slightly lower — While general comfort scores highly, the facilities category rates at 7.8 – the lowest among the rating categories – suggesting some on-site features may feel dated or less impressive than the rooms.
  • Review mentions a lost item — One guest reported leaving a dress in the room and being unable to recover it despite contacting housekeeping. A single incident, but worth noting for peace-of-mind.
  • Central area can be busy — The hotel's central location, while convenient, means the surrounding streets can be crowded and chaotic – a contrast some guests might find overwhelming.
  • Pets not allowed — The hotel does not permit pets, which may be a drawback for travellers wanting to bring their animals.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

1 King Bed Tower View Guest Room

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

2 Twin or Single Beds Tower View Guest Room

  • 2 Single beds
  • Shower
  • Bathtub
  • Air conditioning

2 Twin or Single Beds City View Room

  • 2 Single beds
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View Room

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View 1-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View Club Lounge Access Room

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View Club Lounge Access 1-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

2 Twin or Single Beds City View Club Lounge Access Room

  • 2 Single beds
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View Club Lounge Access Ambassador Suite

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

1 King Bed City View Club Lounge Access Imperial Suite

  • 1 King-size bed
  • Shower
  • Bathtub
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • VIP check-in/ -out
  • Luggage storage
  • Lift
  • Safe deposit box
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Parking & Transport

  • Parking
  • Valet parking
  • Electric vehicle charging station

Food & Drink

  • Restaurant
  • Children's menu
  • Welcome drink
  • Room service
  • Barber shop

Wellness & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Fitness centre

Room Features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds
  • Separate tub and shower
  • Free toiletries
  • Bathroom telephone
  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
  • Carpeted floor

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Shops/Commercial services
  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying
  • Cots
  • Rooms/ Facilities for disabled
  • Wheelchair access

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.5
Great 2323 reviews

Guest-rated 8.5/10 from 2,323 reviews

Booking.com · 8.5 · 2323 reviews
8.5Verified guest

“I loved my 5-day stay in Kuala Lumpur. Everything was amazing, from the staff who greet you at the entrance to the lobby, reception, and room service. The rooms are very large and comfortable, and the location made it easy to get anywhere.”

8.5Verified guest

“Rooms were spacious and comfortable, and the staff were very friendly.”

8.5Verified guest

“Wonderful hotel! We were treated so well, especially by manager Kurt, who was very helpful. All the other staff were superb. Our suite was gorgeous with a view of the Petronas Towers – we could have stayed in the room and not gone out. It was a great respite from the chaos of KL.”

8.5Verified guest

“Clean and beautiful luxury.”

8.5Verified guest

“The perfect hotel in a class of its own, with hospitality that comforts the tired traveller. The room has excellent amenities, and for the gourmet, it's a delight to sample the traditional cuisine. The bar with live music offers a romantic and chic aura to the evening.”

8.5Verified guest

“Everything was great – it was the perfect night.”

04 — Location

Getting around Kuala Lumpur

The property sits in Kuala Lumpur.

Quill City Mall: Just minutes from the hotel, this shopping centre offers retail, dining, and a cinema, ideal for a quick browse or a meal.

Petronas Twin Towers: A short drive or a pleasant walk away, the iconic towers and the surrounding KLCC park are a must-see, especially at night when the towers are illuminated.

Central Kuala Lumpur: The hotel sits on Jalan Sultan Ismail, putting you within easy reach of the city's business district, shopping streets, and entertainment venues.

Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur Federal Territory, 50250, Malaysia

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
420 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is until 12:00.

Is parking available at the hotel?

Yes, the hotel offers parking, including valet parking and an electric vehicle charging station.

Are pets allowed at the Sheraton Imperial Kuala Lumpur Hotel?

No, pets are not allowed on the property.

Does the hotel have a pool or spa?

Yes, there is an outdoor swimming pool with sun loungers, and a spa & wellness centre featuring a sauna, steam room, and various massages.

What room types are available with a view of the Petronas Towers?

Several room types offer city views, including the '1 King Bed City View Room' and the '1 King Bed City View 1-Bedroom Suite'. For a dedicated view of the towers, guests often recommend booking a room with a Tower View, such as the '1 King Bed Tower View Guest Room'.

Nearby

Other top-rated stays in Kuala Lumpur

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8.9

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Guest-rated 8.9/10 — among the top stays in Kuala Lumpur.

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8.5

Ve Hotel & Residence

Guest-rated 8.5/10 — among the top stays in Kuala Lumpur.

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The bottom line

The Sheraton Imperial Kuala Lumpur Hotel delivers a dependable 5-star experience in a central location, with notably large rooms and a service-minded team. Minor caveats – a slightly lower facilities rating and the occasional lost-item incident – don't outweigh the consistent praise for comfort and convenience.

8.5A solid, well-located choice for both business and leisure in KL.

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